The ICT Helpdesk provides first-line technical support to all staff across divisions and offices. This service ensures minimal disruption to daily operations by responding promptly to ICT-related issues.
Key services include:
- Troubleshooting hardware and software problems
- Resolving user login, email, and system access issues
- Providing on-site and remote technical assistance
- Logging, tracking, and resolving ICT incidents
- Assisting staff with basic ICT usage and applications